Privacy Policy

Conexled, its affiliates, and subsidiaries (“we,” “us,” “our,” “Conexled”) are committed to protecting your privacy. This Privacy Policy (“Policy”) describes our practices in connection with the privacy information of Personal Data that we process through the individual use of the following services and related (collectively, the “Products”):

High-Performance LED Luminaires

In this Privacy Policy, “Personal Data” means information that can be used to identify an individual, either from that information alone or from that information and other information to which we have access about that individual.

WHAT PERSONAL DATA WE COLLECT
To provide our products to you, we ask that you provide the necessary Personal Data for those products. If you do not provide your personal data, we may not be able to provide our products due to company security.

Information you provide to us voluntarily
Account or profile data: When you register an account with us, we may collect your name and contact details such as email address, phone number, username, and login credentials. During your interaction with our products, we may also collect your nickname, profile photo, country code, language preference, or time zone information in your account.

Feedback: When using the feedback and suggestion features in our products, we collect your email address, mobile phone number, and feedback content to resolve your issues and address any faults in a timely manner.

Information we collect automatically
Device information: When you interact with our product, we automatically collect device information such as the MAC address of your devices, IP address, wireless connection information, type and version of the operating system, application version number, push notification identifier, log files, and mobile network information.

Usage data: During your interaction with our sites and services, we automatically collect usage data related to visits, clicks, downloads, messages sent/received, and other uses of our sites and services.

PURPOSES AND LEGAL BASIS FOR PROCESSING PERSONAL DATA
The purpose for which we may process information about you is as follows:

Providing services: We process your account data, device information, usage data, location information, and information related to smart devices to provide our product that you have requested or purchased. The legal basis for this processing is the performance of our contract with you in accordance with our Terms of Use.

Improving our services: We process your device information, usage data, location information, and information related to smart devices to ensure the functions and security of our products, develop and improve our products and services, analyze the efficiency of our operations, and prevent and track fraudulent or inappropriate use. The legal basis for this processing is the performance of our contract with you in accordance with our Terms of Use.

Non-marketing communication: We process your personal data to send you important information about the services, changes to our terms, conditions, and policies, and/or other administrative information. As this information may be important, you cannot opt-out of receiving these communications. The legal basis for this processing is the performance of our contract with you in accordance with our Terms of Use.

Marketing communication: We may process your personal data to provide you with marketing and promotional materials about our products and services. If we do so, each communication we send you will contain instructions that will allow you to opt out of receiving future communications.

Personalization: We may process your account and profile data, usage data, and device information to personalize product design and provide personalized services to you, such as recommending and displaying information and advertisements about products that are suitable for you and inviting you to participate in surveys related to your use of our products. The legal basis for this processing is your consent.

Legal compliance: We may process your Personal Data as we deem necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal process; (c) to respond to requests from public and governmental authorities; (d) to enforce our terms and conditions; (e) to protect our operations, business, and systems; (f) to protect our rights, privacy, safety, or property and/or those of other users, including you; and (g) to allow us to pursue available remedies or limit the damages we may sustain.

WITH WHOM DO WE SHARE PERSONAL DATA?
At Conexled, we only share Personal Data in the ways that we have informed you. We may share your Personal Data with the following recipients:

To our third-party service providers who perform certain business-related functions, such as website hosting, data analysis, payment and credit card processing, infrastructure provision, IT services, customer support service, email delivery services, and other similar services to enable them to provide services to us.

To an affiliate or other third party in the event of a reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or shares (including, without limitation, in connection with any bankruptcy or similar proceedings). In such cases, you will be notified by email and/or a prominent notice on our website of any change in ownership, new incompatible uses of your Personal Data, and the choices you may have regarding your Personal Data.

As we deem necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal process; (c) to respond to requests from public and governmental authorities, including public and governmental authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations, business, and systems; (f) to protect our rights, privacy, safety, or property and/or that of other users, including you; and (g) to allow us to pursue available remedies or limit the damages we may sustain. ● To subsidiaries or affiliates of our corporate family, to carry out regular business activities.

Except for the third parties described above, only to third parties with your consent.

INTERNATIONAL TRANSFER OF COLLECTED INFORMATION
To facilitate our operations, we may transfer, store, and process your Personal Data in jurisdictions different from where you reside. The laws in these countries may differ from the laws applicable to your country of residence. When we do so, we ensure that an adequate level of protection for the information is provided using one or more of the following approaches:

An agreement based on the approved EU standard contractual clauses, in accordance with art. 46. For more information,

If you would like to obtain more details about the safeguards in place, please contact us directly as described in this Privacy Policy.

YOUR RIGHTS REGARDING YOUR PERSONAL DATA
We respect your rights and control over your personal data. You can exercise any of the following rights:

By sending an email to [email protected]

You do not need to pay a fee, and we will try to respond within 30 days. If you decide to send us an email, in your request, please specify what information you would like to change, whether you want your Personal Data deleted from our database, or let us know what limitations you would like to place on our use of your personal data. Please note that we may ask you to verify your identity before taking further actions on your request, for security reasons.

You may:

Request access to the Personal Data that we process about you; Request that we correct inaccurate or incomplete Personal Data about you; Request the deletion of personal data about you; Request temporary or permanent restrictions on our processing of some or all of the personal data about you; Request the transfer of personal data to you or a third party, where we process the data based on your consent or contract, and where our processing is automated; Opt-out of or object to the use of Personal Data about you, where our use is based on your consent or our legitimate interests.

SECURITY
We use commercially reasonable physical, administrative, and technical safeguards to preserve the integrity and security of your Personal Data. Conexled provides various security strategies to effectively ensure the security of user data. Regarding data communication, communication using security algorithms and transmission encryption protocols, and commercial-level information encryption transmission based on dynamic keys are supported. Regarding data processing, strict data filtering and validation and complete data auditing are applied. Regarding data storage, all user-sensitive information will be securely encrypted for storage. If you have reason to believe that your interaction with us is no longer secure (for example, if you believe that the security of any account you may have with us has been compromised), please notify us immediately of the problem by sending an email to [email protected].

DATA RETENTION
We process your Personal Data for the minimum period necessary for the purposes set out in this Privacy Policy unless there is a specific legal requirement for us to retain the data for a longer retention period. We determine the appropriate retention period based on the amount, nature, and sensitivity of your Personal Data, and once the retention period has ended, we will destroy your Personal Data. When we are unable to do so for technical reasons, we will ensure that appropriate measures are taken to prevent any further use of your Personal Data.

CHANGES TO THIS POLICY
We may update this Privacy Policy to reflect changes in our information practices. If we make material changes, we will notify you by email (sent to the email address specified in your account) or through a notice on mobile applications before the change takes effect. We encourage you to review this page periodically for the latest information on our privacy practices.

CONTACT US
If you have any questions or concerns about our Privacy Notice or the treatment of your Data by Conexled, please contact us by email at [email protected]. The person in charge of privacy matters is Valdir Xavier de Paiva Junior.

If you have any questions, please contact us via email – [email protected]